Although we try to keep our images as up to date and accurate as possible, some of our product and packaging images may not be identical to what you receive.
Is there a minimum order amount?
Yes, all orders must be $1000 or more before taxes and shipping.
I’m trying to order a Sample Pack, but it won’t let me add to cart
Our Sample Pack product requires you to choose which Platinum Shatter strain, Premium Shatter strain, Live Resin, and Vape Pen Kit flavour you want to sample. You also get a 1ml sample of Clear Distillate and Phoenix Tears, as well as a THC Gummy, a CBD Gummy, and 500mg of Full-Spectrum CBD Oil. There are 9 fields in total and if you don’t select something for all 9 fields it will not allow you to add the sample pack to cart. If you need help, email us at [email protected] and let us know that you would like to order in your Compassion Concentrates Sample Pack our of the options shown on the website.
We are eager to have you try our product. We also offer sample packs from our other wholesale sites, which you can check out at the following links.
My package is going to the wrong destination
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
Why was my package sent with a “Signature Required”?
All orders are shipped with Signature Required for proof of delivery and to ensure that delivery is made to the correct individual.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will have a look to make sure it was shipped to the correct address. Please note that we are not responsible for packages delivered to the wrong address because of customer error upon entering the shipping address. If we investigate and find that the package is truly lost, we will send you a 1x replacement package, free of charge. Any additional issues with the replacement package will be the responsibility of the customer.
We do not offer postage refunds if your order arrives late due to any postal issues.
Canada Post says “successfully delivered” but I have not received my order
There are 2 likely scenarios:
- The postal worker put it in the wrong mailbox
- What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected arrival date, let us know and we will have a look to make sure it was shipped to the correct address. Please note that we are not responsible for packages delivered to the wrong address because of customer error upon entering the shipping address. If we investigate and find that the package is truly lost, we will send you a 1x replacement package, free of charge. Any additional issues with the replacement package will be the responsibility of the customer.
Canada Post tracking information has not updated recently
If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common. More often than not, customers will get their packages on time or a day later. If you do not get your package 2 days after the expected arrival date, let us know and we will have a look to make sure it was shipped to the correct address. Please note that we are not responsible for packages delivered to the wrong address because of customer error upon entering the shipping address. If we investigate and find that the package is truly lost, we will send you a 1x replacement package, free of charge. Any additional issues with the replacement package will be the responsibility of the customer.
How will my order be packaged/shipped?
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Canada Post Xpresspost mailers or nondescript boxes with no indication of what is inside.
When will my order ship?
Orders are shipped by Xpresspost at no charge. Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order date) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.
Orders received on Friday will ship the following week as we are closed on the weekend.
*Please note that it can take up to 40 minutes for us to receive your E-transfer.
