Canada Post says “successfully delivered” but I have not received my order

There are 2 likely scenarios:

  1. The postal worker put it in the wrong mailbox
  2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected arrival date, let us know and we will have a look to make sure it was shipped to the correct address. Please note that we are not responsible for packages delivered to the wrong address because of customer error upon entering the shipping address. If we investigate and find that the package is truly lost, we will send you a 1x replacement package, free of charge. Any additional issues with the replacement package will be the responsibility of the customer.

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