Orders are shipped by Xpresspost at no charge. Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order date) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.
Orders received on Friday will ship the following week as we are closed on the weekend.
*Please note that it can take up to 40 minutes for us to receive your E-transfer.
Orders are shipped by Xpresspost at no charge on orders over $500. $40 will be charged for orders under $500 and this covers Shipping and the Wholesale Pricing Fee. The Wholesale Pricing Fee is also waived on order over $500.
Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
GST is added to your order on the checkout page and is available on the invoice.
Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the e-transfer and begin processing your order. Once payment has been processed, your order will ship within 1-2 business day. Delivery by Xpresspost will take 2-7 business days once it has shipped.
If you use online banking with a Canadian Bank or Credit Union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + Interac E-transfer, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or https://www.interac.ca/en/interac-e-transfer-consumer.html
All payments are processed through Interac E-Transfer only through our parent company Contra Brands at [email protected]
We are available via e-mail at [email protected], Monday thru Friday from 8am to 5pm PST.
Payment has NOT been sent
- Place an entirely new order for the items you want.
- Email us at [email protected] and request that we cancel your OLD order.
- Follow the payment instructions to complete your new order.
Payment has been sent
- If your order status is “Processing”, “Picked”, “QC” or “Completed”: Unfortunately we cannot make any changes to the order. It’s too late.
- If your order status is “On Hold” or “Pending”: Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.
Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.
Note: You can check the status of your order in your My Orders section.
Orders are shipped by Xpresspost at no charge. Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order date) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.
Orders received on Friday will ship the following week as we are closed on the weekend.
*Please note that it can take up to 40 minutes for us to receive your E-transfer.
