I’m trying to order a Sample Pack, but it won’t let me add to cart

Our Sample Pack product requires you to choose which Platinum Shatter strain, Premium Shatter strain, Live Resin, and Vape Pen Kit flavour you want to sample. You also get a 1ml sample of Clear Distillate and Phoenix Tears, as well as a THC Gummy, a CBD Gummy, and 500mg of Full-Spectrum CBD Oil. There are 9 fields in total and if you don’t select something for all 9 fields it will not allow you to add the sample pack to cart. If you need help, email us at [email protected] and let us know that you would like to order in your Compassion Concentrates Sample Pack our of the options shown on the website.

We are eager to have you try our product. We also offer sample packs from our other wholesale sites, which you can check out at the following links.

VanCity Rolls Sample Pack

Herb Dispatch Sample Pack

Can I add/edit/cancel my order?

Payment has NOT been sent

  1. Place an entirely new order for the items you want.
  2. Email us at [email protected] and request that we cancel your OLD order.
  3. Follow the payment instructions to complete your new order.

Payment has been sent

  • If your order status is “Processing”, “Picked”, “QC” or “Completed”: Unfortunately we cannot make any changes to the order. It’s too late.
  • If your order status is “On Hold” or “Pending”: Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.

Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.

Note: You can check the status of your order in your My Orders section.

When will my order ship?

Orders are shipped by Xpresspost at no charge. Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.

Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order date) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.

Orders received on Friday will ship the following week as we are closed on the weekend.

*Please note that it can take up to 40 minutes for us to receive your E-transfer.

What do I need to do to become a member of Compassion Concentrates?

It’s easy!

  1. Go to the My Account page
  2. Go to the right hand side under “Create Account”
  3. Enter your details
  4. Choose a password
  5. Click Register

Next your account will be sent to us for review. You will receive an additional email once your account has been approved.*

We try to approve accounts as quickly as possible. If you register on the weekend your account may not be approved until the next business day.

Is it safe ordering with Compassion Concentrates?

Compassion Concentrates is a distributor that focuses on producing quality cannabis concentrates. We are passionate about our products and our customers and have made it our mission to provide high-quality concentrates at compassionate pricing. Our shop is stocked with a variety of strains and various concentrate forms including shatter, oils and Live Resin, which allows us to meet the needs of all of our customers.

We operate out of the Vancouver area, but we do ship to dispensaries across Canada.