This site is intended for Wholesale use only and as such our previous order minimum was $500+. However, we realize that this is a lot to commit for new accounts looking to try us out for the first time. To help with this, we’ve lowered the minimum order amount to $115 to allow new customers to ease into the site, but the expectation is that our customers will place orders of $500 or greater after that first order. To discourage abuse of this courtesy, we have instituted a Wholesale Pricing Fee that is charged at checkout along with Shipping on orders under $500. Orders over $500 will receive free shipping and the Wholesale Pricing Fee will be waived.
When will my order ship?
Orders are shipped by Xpresspost at no charge. Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order date) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.
Orders received on Friday will ship the following week as we are closed on the weekend.
*Please note that it can take up to 40 minutes for us to receive your E-transfer.
What are the shipping fees?
Orders are shipped by Xpresspost at no charge on orders over $500. $40 will be charged for orders under $500 and this covers Shipping and the Wholesale Pricing Fee. The Wholesale Pricing Fee is also waived on order over $500.
Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
What will happen to my order if I don’t submit payment?
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
Is tax included in your prices?
GST is added to your order on the checkout page and is available on the invoice.
I’ve sent my E-transfer. What next?
Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the e-transfer and begin processing your order. Once payment has been processed, your order will ship within 1-2 business day. Delivery by Xpresspost will take 2-7 business days once it has shipped.
How do Interac E-transfers Work and How do I Send One?
If you use online banking with a Canadian Bank or Credit Union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + Interac E-transfer, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or https://www.interac.ca/en/interac-e-transfer-consumer.html
What methods of payment do you accept?
All payments are processed through Interac E-Transfer only through our parent company Contra Brands at [email protected]
